Terms and Conditions

1. Agreement to These Terms

These Terms and Conditions form an agreement between you and ClinMedica concerning your use of our website and services.

If you do not agree with these Terms and Conditions, you should not use our website, request treatment services, or complete a booking with us.

Additional documents, consent forms, treatment agreements, payment terms, or hospital documentation may apply to specific procedures or services.

2. Our Services

ClinMedica provides healthcare-related services that may include medical consultation coordination, treatment planning support, patient communication, medical tourism coordination, appointment scheduling, transportation arrangements, accommodation coordination, and aftercare assistance.

The exact services included in your treatment package will depend on the quotation, treatment plan, booking confirmation, or other written information provided to you before treatment.

Services may be delivered by ClinMedica personnel, independent healthcare professionals, hospitals, clinics, laboratories, transportation providers, hotels, or other third-party service providers.

3. Medical Information and Consultations

Content published on this website, including information about treatments, procedures, recovery periods, potential results, before-and-after images, costs, or expected outcomes, is provided for general informational purposes only.

Website information does not constitute an individual medical diagnosis or guarantee that a particular treatment is appropriate for you.

A final medical decision can only be made following an appropriate assessment by a qualified healthcare professional.

4. Patient Eligibility and Medical Assessment

Acceptance for a consultation or preliminary treatment plan does not guarantee final eligibility for a medical procedure.

The treating medical professional may determine that a proposed procedure is inappropriate, unsafe, or requires modification.

A procedure may be postponed or cancelled where medically necessary, including where examination or testing identifies a health condition that creates an unacceptable risk.

Medical eligibility decisions are made in the interests of patient safety and remain subject to the professional judgment of the treating healthcare provider.

5. Patient Responsibilities

You agree to provide complete, accurate, and current information relevant to your consultation and treatment.

This may include:

• Your medical history.
• Previous surgeries or procedures.
• Existing illnesses or medical conditions.
• Medications and supplements.
• Drug, food, or other allergies.
• Smoking, alcohol, or substance use where medically relevant.
• Pregnancy or possible pregnancy where relevant.
• Medical reports, photographs, laboratory results, or diagnostic records.

Failure to provide relevant medical information may affect your treatment, increase medical risks, or result in cancellation of a procedure.

You are also responsible for following pre-operative and post-operative instructions provided by your medical team.

6. Bookings and Treatment Arrangements

A treatment date may be reserved after you accept the proposed treatment plan and satisfy any applicable booking or deposit requirements.

Booking confirmation may include details concerning treatment, expected dates, accommodation, transfers, package inclusions, payment arrangements, and other relevant services.

Treatment schedules may occasionally need to change for medical, operational, safety, transportation, hospital, physician, or circumstances beyond our reasonable control.

Where a material scheduling change occurs, we will take reasonable steps to inform you and provide suitable alternatives where possible.

7. Prices, Deposits, and Payments

Prices for treatment and associated services will normally be communicated to you before booking.

A quotation may include only the services specifically identified in your written treatment package or confirmation.

Unless otherwise stated, additional costs may arise from:

• Additional medical tests.
• Unexpected medical treatment.
• Additional procedures requested by the patient.
• Extended hospital admission.
• Extra accommodation nights.
• Changes to travel arrangements.
• Prescription medicines not included in the package.
• Specialist examinations or consultations.

Deposits may be required to reserve treatment dates, medical professionals, accommodation, transportation, or other services.

Unless otherwise agreed in writing, any outstanding balance must be paid according to the payment schedule communicated to you.

8. Cancellations and Refunds

Cancellation and refund eligibility may depend on the timing of cancellation, the nature of the booking, expenses already incurred, and the services reserved on your behalf.

Certain deposits, booking fees, administrative expenses, hotel charges, medical reservation costs, or third-party expenses may be non-refundable once incurred.

If you wish to cancel or reschedule treatment, you should notify ClinMedica as soon as reasonably possible.

Where treatment is cancelled for medical reasons after assessment, refund or rescheduling arrangements will be determined according to the circumstances, services already provided, and costs already incurred.

Any specific cancellation or refund conditions communicated in your booking confirmation or treatment agreement will also apply.

9. Travel and Accommodation

Unless expressly included in your package, you are responsible for arranging and paying for your flights, visas, travel documents, travel insurance, and other personal travel expenses.

You are responsible for confirming that your passport, visa, and entry documents satisfy applicable immigration requirements.

We recommend obtaining appropriate travel insurance that takes medical travel and your planned treatment into account.

Where ClinMedica assists with hotel or transportation arrangements, such services may be provided by independent third-party companies.

Changes caused by airline cancellations, border restrictions, weather, immigration decisions, or similar events may be outside ClinMedica's control.

10. Treatment Results and Medical Risks

All medical, surgical, dental, cosmetic, hair restoration, and weight-loss procedures involve potential risks and uncertainties.

Results differ between individuals and may depend on factors such as health condition, age, anatomy, genetics, lifestyle, healing response, adherence to medical instructions, and the nature of the procedure.

No website description, consultation, quotation, simulation, photograph, testimonial, or before-and-after image constitutes a guarantee of a specific result.

Potential complications and treatment-specific risks should be discussed with the treating healthcare professional before you provide informed consent.

You should ask your medical team any questions you have before proceeding with treatment.

11. Aftercare and Follow-Up

Appropriate aftercare is an important part of treatment and recovery.

You agree to follow reasonable medical instructions concerning medication, wound care, diet, physical activity, smoking, alcohol, follow-up appointments, compression garments, dental care, hair care, or other treatment-specific requirements.

You should promptly report unusual symptoms, complications, or concerns to the appropriate healthcare professional or aftercare team.

If you experience symptoms that may constitute a medical emergency, you should obtain urgent medical assistance from an appropriate local emergency healthcare provider rather than relying exclusively on online communication.

12. Website Use

You may use our website only for lawful purposes and in accordance with these Terms and Conditions.

We may update, modify, suspend, restrict, or discontinue any part of the website where reasonably necessary.

Although we take reasonable steps to maintain website availability and accuracy, we do not guarantee that the website will always be uninterrupted, error-free, secure, or completely current.

13. Intellectual Property

Unless otherwise stated, the content available through the ClinMedica website, including text, graphics, logos, photographs, videos, design elements, trademarks, page layouts, and other materials, is owned by or licensed to ClinMedica and is protected by applicable intellectual property laws.

You may view website content for your personal, non-commercial use.

You must not copy, reproduce, republish, distribute, modify, sell, license, scrape, or commercially exploit protected website content without appropriate authorization.

14. Third-Party Services and Links

Our website may contain links to third-party websites, social media services, messaging platforms, payment providers, map services, or other external resources.

Third-party services operate under their own terms, privacy policies, and practices.

ClinMedica is not responsible for the content, availability, security, policies, or practices of independent third-party websites or services.

15. Prohibited Use

You must not use our website or services to:

• Engage in unlawful or fraudulent activity.
• Provide deliberately false or misleading information.
• Attempt to gain unauthorized access to systems or accounts.
• Introduce malware, viruses, harmful code, or malicious software.
• Interfere with website availability or security.
• Collect information about other users without authorization.
• Impersonate another person or organization.
• Violate intellectual property rights.
• Use automated systems to scrape or misuse website content.
• Use the website in a manner that may cause harm to ClinMedica or another person.

16. Disclaimers

To the extent permitted by applicable law, the website and general informational materials are provided on an "as available" basis.

We make reasonable efforts to provide useful and accurate information but cannot guarantee that all website information is complete, current, or suitable for every individual.

Medical treatment decisions should be based on consultation with appropriately qualified healthcare professionals and not solely on website content.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Subject to applicable law, ClinMedica will not be responsible for losses resulting from circumstances outside its reasonable control, including airline disruption, border restrictions, government action, natural disasters, telecommunications failure, or independent third-party services.

ClinMedica is also not responsible for consequences arising from a patient's failure to disclose material medical information or follow reasonable medical instructions.

Any liability relating to medical treatment may also be governed by separate treatment documentation, informed consent forms, and applicable healthcare legislation.

18. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful misuse of our website, violation of these Terms, or infringement of the rights of another party.

This provision does not limit any consumer or patient rights that cannot legally be excluded.

19. Privacy and Personal Data

Personal information submitted through the website or during the consultation and treatment process will be handled in accordance with our Privacy Policy and applicable data protection requirements.

This may include sensitive health information where necessary to assess, coordinate, or provide healthcare-related services.

Please review our Privacy Policy for more information about how we collect, use, store, and protect personal information.

20. Changes to Services and These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, legal obligations, healthcare practices, operational requirements, or website functionality.

The revised version will become effective when published unless a different effective date is stated.

We encourage you to review these Terms periodically.

21. Governing Law and Disputes

These Terms and Conditions will be governed by applicable law, subject to any mandatory consumer, healthcare, patient, or data protection rights that apply to you.

Where legally permitted, disputes relating to ClinMedica services may be subject to the jurisdiction of the competent courts in Turkey.

Nothing in these Terms removes rights that cannot legally be waived under applicable consumer or patient protection law.

22. Contact Information

If you have questions regarding these Terms and Conditions, treatment arrangements, bookings, or our services, you may contact us using the details below.